Multi-Channel Communication Widget

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Instantly Convert Website Visitors Into Leads And Then Customers ...
 

Easily communicate with your visitors using our Smart Call/Text Widget.  It floats on the bottom right of your website.

Don’t Make Your Customers Wait
 

  • 92% of all customer interactions happen over the phone (Salesforce).

  • It takes an average of 8 cold call attempts to reach a prospect (SiriusDecisions).

  • 30-50% of sales go to the vendor that responds first (InsideSales).
     

Give your future customers a quick and easy way to get on the phone with you. We simply place an eye-catching call button on your website to connect immediately. Visitors can click the Call Button and enter their phone number to receive a call within seconds or schedule a call for later.

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How it works

We will guide you through a path to create a modern marketing campaign 
that leverages tools to reach out to your customer base in a new way.

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The icon is on the bottom right of your website

A mobile-friendly pop-up prompts them to enter their phone number to request an instant callback or text message from your customer. The website visitor can also schedule a call later when it is more convenient for them.

Smart Call Back

If your visitor chooses to be called back our software platform calls your sales team.

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Instantly Connected

After your staff or salespeople accept the call our software automatically initiates a call to your website visitor connecting them within 14 seconds. Increasing conversion and improving the customer experience.

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Hello

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Two-Way Text Messaging
 

If your visitor chooses to be contacted via text message you are immediately notified of new incoming messages. You have access to a simple dashboard to send, receive, and manage text message conversations online or on the go. Engage with your customers faster with two-way text messaging and close the deal.

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A Channel for Every Customer

Each customer has their own preference when it comes to how they want to get a hold of customer support. Today’s customers want to have every contact option available for their choosing. This means being everywhere your customers are and delivering support via email, SMS, phone on all devices. Not only does ShareME.chat's Smart Communication Widget makes this possible, but we ensure that the service provided is exceptional and consistent across all channels.

 

I already have a Helpdesk/Ticketing System in place - how is this different?

ShareME.chat's Smart Communication Widget isn’t a helpdesk. ShareME.chat's Smart Communication Widget acts as a virtual SuperAgent resolving over 50 types of customer queries within your current helpdesk.


 

How is ShareME.chat's Smart Communication Widget different from a chatbot?

Unlike a chatbot, ShareME.chat's Smart Communication Widget uses best-in-class natural language processing (NLP) to better understand what your customers want and deliver a human-like experience to fully resolve their requests through all text-based channels. Never forgetting a customer, product, or process, ShareME.chat's Smart Communication Widget provides tailored responses and consistent service.


 

But this is what my human agents do?

Yes, ShareME.chat's Smart Communication Widget is able to fully resolve all the transactional problems customers submit, enabling your human agents to focus on more particular customer queries and provide a more meaningful experience.

 

Does it have a backend to track everything?

Yes, ShareME.chat's Smart Communication Widget has a great backend for you and your team to track all texts/calls.  You can reply to the Customer right from the back.  Making changes, and great reports.

Does ShareME.chat's Smart Communication Widget integrate with my company’s technologies?

ShareME.chat's Smart Communication Widget seamlessly integrates with your existing, eCommerce engine, and business processing tools in order to receive, understand and take action on tickets.. To learn how ShareME.chat's Smart Communication Widget can integrate with your company’s technologies, set up a consultation with us here.

 

How does ShareME.chat's Smart Communication Widget differ from Self-Serve Customer Service Tools?

ShareME.chat's Smart Communication Widget is not a self-serve customer service tool. We resolve customer problems, not deflect them.

 

What makes ShareME.chat's Smart Communication Widget’s NLP unique?

We use NLP models built from the ground up, specifically for eCommerce, to fully resolve the top 50 actions for any brand. Our shared training model enables us to understand your customers with over 99% accuracy on day one. As new training is added, ShareME.chat's Smart Communication Widget continues to improve every day. Our expert training team understands the nuance in your business and builds models tailored for you.

 

How do I get started with ShareME.chat's Smart Communication Widget?

We’re glad you asked! Check out our full implementation process here.

 

How long will it take?

Great question. It depends on how complex your processes are, but most integrations take about 15 minutes.


 

What resources are required to implement ShareME.chat's Smart Communication Widget?

We understand that your resources are limited, so we do the heavy lifting. Most integrations require no resources. To see our full process, click here  (go to the foot of our Home Page).


 

How long does deployment take?

Deployment can be completed as fast as two weeks.