Information on ShareMe.chat
Ecommerce is growing at a rapid pace and shows no signs of slowing down. With almost every brand now offering online shopping, consumers are switching to a more convenient and accessible way of purchasing products.
Research has predicted that by 2023, eCommerce will make up 22% of global retail sales. This figure is expected to rise further as the latest technological developments make online shopping harder to resist and more convenient than ever.
Recent advances in the world of eCommerce are already blowing traditional online stores out of the water. One such example is the phenomenon of the virtual store: a high-tech, digital answer to the personal experience consumers enjoy from a physical retail location.
THE VIRTUAL STORE: HOW DOES IT WORK?
A virtual store takes the full browsing experience you’d expect from a real shop and makes it digital. The result is an online store that consumers can explore just as they would in real life but from the comfort of their own homes.
WHAT IS THE POINT OF A VIRTUAL STORE?
A virtual store seeks to enhance the customer experience offered by typical eCommerce sites and can be highly effective for retailers looking to stay one step ahead of the competition.
Having a virtual store lets shoppers recreate the in-store experience in their own home, by allowing them to interact with products and sales advisors in real-time, ask any questions they might have, and gather tailored recommendations and advice.
ShareMe.chat is behind today’s most effective virtual stores, powering a seamless virtual shopping experience. With the ShareME.chat platform and its Apps, we ultimately provide an all-in-one solution to bring SahreMe.chat customer’s virtual retail store to life. ShareME.chat integrates into their customer’s eCommerce and gives the chance for their customers to experience the same level of service, engagement, and personalization as an in-person interaction provided at their physical store.
With the chance to connect with sales advisors at the touch of a button, customers are no longer left on hold waiting to ask a question. This is incredibly important if a store is seeking to maximize sales.
A virtual store offers something different, and the most impressive examples will quickly inspire consumers and get them talking. Word of mouth remains a hugely powerful sales tool. Recent estimates suggest that word-of-mouth recommendations account for $6 trillion of annual consumer spending and 13% of all consumer sales.
THE BENEFITS OF A VIRTUAL STORE OVER TRADITIONAL E-COMMERCE:
A virtual store offers convenience. Consumers sometimes feel that a traditional eCommerce store doesn’t quite provide everything they’re looking for. In these cases, they ordinarily have no option but to visit a real store. But with ShareME.chat-powered virtual stores, consumers save time and hassle, and can digitally access an in-store experience from the comfort of home.
The interactive nature of virtual stores helps to keep consumers’ attention with a fully immersive online shopping experience. Brands can add live video and chat features to their apps and eCommerce sites and give customers a direct connection to in-store associates, allowing them to ask questions, learn more about services on offer, and be inspired by product recommendations that are tailored to their exact needs.
Virtual stores provide endless opportunities for engagement and this engagement helps drive conversions. Using virtual store features on apps or eCommerce websites, consumers can see products in-person using live video links and then discuss them with retail assistants via live chat options. Brands also have new opportunities to impress by offering first-rate customer service. Consumers respond to this by boosting sales.
NEXT-LEVEL CUSTOMER EXPERIENCE
Customer experience is crucial for eCommerce brands. With competition growing fiercer by the day, companies are having to do more to secure their position as their customers’ go-to company. With ShareME.chat clienteling and virtual store features, customers are given a highly personalized experience in real-time through online channels. In this way, virtual stores offer a golden opportunity for brands wanting to improve the experience they offer and enhance their reputation.
Virtual stores are the next big thing in eCommerce. Offering endless new opportunities for brands to present their goods to customers—the digital take on a real shopping experience is set to be huge. Virtual stores offer brands the chance to rapidly improve engagement and enhance the experience customers enjoy while shopping.
GOOGLE REVIEWS - CUSTOMERS SELLING CUSTOMERS
ShareME.chat Apps provide the opportunity to have customers leave Google reviews (Facebook reviews) etc. seamless. Google reviews can give businesses a big credibility boost without having to spend a dime. The many benefits of getting Google reviews include Google ranking for local SEO, levelling the playing field, increasing your online reputation, and helping mom and pop operations. 85% of consumers read up to 10 reviews before feeling they can trust a business.
Video testimonials offer another level of rapport beyond text testimonials and reviews. They are more authentic and more believable.
Close more sales. Prospects will be more likely to do business with you if they are confident in your track record and your ability to deliver. Video testimonials help foster that confidence. Have customers show a video of their Photo Books etc. made at your store. A huge way to show off Customers' products. Video testimonials get push directly to your Community Page!
ShareMe.chat offers automatic Community Pages.. Social proof psychology works because social proof is a form of persuasion.
It’s natural for humans to want unbiased information about your company before deciding to submit a lead form. If a Knoxville homeowner is looking for a landscaper, they’ll turn to what others say about your landscaping company.
That’s why social proof works well on a psychological level. Homeowners want to feel comfortable in making the right choice. You help them feel this way when they read positive online reviews, know your company’s reputation and see when other homeowners buy from you. At this point, they become far more likely to contact your business.
IMPORTANCE OF DATA
We all know in retail it is Location Location Location. It great to have an amazing Virtual Store. But you must have an analysis of our website. ShareMe.chat gives you every day in your inbox how your location is doing. In the virtual world, you create your location. It is critical to know with simple to read reports your traffic, traffic location, top traffics sources, etc. About of the ShareMe.chat Apps are the best analysis tool.
In retail, we are always watching our competitors. We want to be the best for your Customers. With ShareMe.chat Apps you can track any competitor's actions on Instagram, Facebook and SEO (keywords etc - website performance) You receive weekly reports. What a great way to see how your competitors are doing and how their fans engage with their posts on Facebook and Instagram. See how many followers they have - see what is working for them.
MULTI-CHANNEL COMMUNICATION WIDGET
Don’t Make Your Customers Wait
92% of all customer interactions happen over the phone (Salesforce).
It takes an average of 8 cold call attempts to reach a prospect (SiriusDecisions).
30-50% of sales go to the vendor that responds first (InsideSales).
Give your future customers a quick and easy way to get on the phone with you. We simply place an eye-catching call/text button on your website to connect immediately. Visitors can click the Call/text Button and enter their phone number to receive a call/text within seconds or schedule a call for later.
In today’s world, we offer our customers a lot of options (key links). From product information, videos, ordering, returns and so much more.
With Smart Link, you have the ability to quickly share with your customer the key links they need to make their experience great with your company. It is that easy! ShareMe.chat smart links are built within your Virtual Space!
MAKE PODCASTS - LIVE
With ShareMe.chat it is easy to make a podcast live. We have Audio Room so you invite Guess into the Room and have an interview. No video is required. It makes for a great interview. ShareMe.chat them can create that into a podcast for you to share.
ShareMe.chat creates a dashboard for you to monitor the KPI's for Your Space. It gives you access to the data you need. Dealers/Members are putting that into their virtual office! This way they have only one place to go get access to everything. They are now doing all their meetings in their Virtual office!
CONFERENCE / EDUCATION / WEBINARS - YOU ARE THE EXPERT
Give your most important events the virtual stage they deserve
This is one of the main reasons that retailers start doing webinars in the first place. Webinars are truly unlike anything else; if done right, you can keep your Customer engaged for hours on end and that’s something that videos put simply, struggle to do. Not only that, but your Customer can also ask questions and get real-time feedback on the training.
Do a free webinar (we can sell tickets if you like)… Who cares? Well, your Customer does. And just because it’s “free” doesn’t mean they’re not exchanging anything for the content. To attend a webinar, your prospect has to register, put the date in their calendar, set aside time for the event, show up at the right time, and then give you an hour of their time. They are doing ALL of this just to listen to you talk about a certain subject; you are the expert before you even start teaching the content. And, Yes ShareMe.chat can automatically book the date, puts the date into their calendar and send reminder emails! BE THE EXPERT - YOU ARE THE EXPERT!
Ever wanted to have Customer Schedule appointments with your team to meet one on one about one of your services. Example Design a photo book service.
ShareMe.chat can help you take control of your schedule and ensure that everyone’s in the loop. Even sends out reminders etc. ShareMe.chat lets Customers choose a time to meet with you or your time when they fill out your customizable appointment. You can customize your schedule, so only times when you or your team is available. ShareMe.chat makes it easy for you to be an Expert. Let's grow your services! (works with a Gmail account)